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What is SAP CRM ?

SAP CRM Covers Base customization, CRM 7.0 Web UI Configuration, Marketing, Sales and more. SAP CRM Training also covers E-commerce, mobile sales and middle ware.

SAP CRM Online Training Contents

SAP CRM Training Details



  •  Getting to know my SAP CRM
  •  SAP CRM Basic Concepts
  •  my SAP CRM – The complete solution
  •  CRM architecture & Component integration
  •  Key capabilities of my SAP CRM
  •   Channels of interaction
  •  Careers @ my SAP CRM 2007

Base Customization /Master Data (SAP CRM7.0 & SAP ECC 6.0)

  •   Overview of CRM Server Technology
  •   Account Management (Business Partner master)
  •   Product master
  •   Organization management
  •   Territory management
  •   Transactions processing
  •   Items Categories
  •   Activity management
  •   Partner processing
  •   Status Profile
  •   Actions
  •   Pricing fundamentals (ECC 6.0)
  •   Condition technique and pricing procedure determination (ECC 6.0)

CRM 7.0 Web UI Configuration

  •   Interface Overview
  •   IC Business Role
  •   Navigation bar Profile
  •   Logical Links
  •   Layout Profile
  •   Technical Profile
  •   Component Workbench


  •   Introduction
  •   Marketing planning & Campaign management
  •   Marketing Calendar
  •   Marketing Analytics
  •   Segmentation of business partners
  •   Segment builder tool
  •   Personalized mail forms
  •   External list management
  •   Product Proposal
  •   Lead Management


  •   The Sales cycle
  •   Opportunity Management
  •   Copying control
  •   Process in Quotation and Order Management
  •   Quotation Management
  •   Order Management
  •   Special Functions in Quotation and Order Management
  •   Visit Planning
  •   Contract Management
  •   Status Management
  •   transactions processing
  •   Partner processing


  •   Overview of CRM Service
  •   Installed Base Management and Individual Objects
  •   Service Agreements and Service Contracts
  •   Service Plans
  •   Service Order Management
  •   Product Service Letters
  •   Complaints and Returns Management
  •   Warranty
  •   Case Management

E-Commerce (Internet Sales)

  •   Introduction
  •   B2B and B2c scenarios
  •   Product catalog
  •   Product proposals
  •   Top n products
  •   Cross selling
  •   Up selling
  •   Down selling

Customer Interaction Center (Web Client)

  •   Interaction center overview
  •   Framework and components
  •   IC Web functions
  •   Communication Architecture
  •   Creating IC Business Role
  •   Configuring profiles of IC Business Role
  •   Account Identification Profile
  •   Agent Inbox settings
  •   Alert Modeling
  •   Scripting
  •   Category Modeler

Mobile Sales

  •   Introduction
  •   Architecture and setup
  •   Administration console
  •   Client console
  •   Mobile application studio
  •   Mobile repository server

Middle Ware

  •   CRM Middleware Overview
  •   Concepts of Middleware
  •   Administration Console
  •   Adapter Objects
  •   Initial Load, Delta Load
  •   BDocs and types of BDocs
  •   BDoc Modeler
  •   Data exchange between R/3 backend
  •   Monitoring and Error handling

Course Details:

Duration : 35-40 hours (Daily 1 hr to 1 hr 30 minutes)
System Access: 60 days
Session Timings: As per participant convenience
Payment Options: Paypal


We are having ample of experience in SAP CRM Online training. After every session recordings will be provided and soft copy of SAP CRM Online Training material will be provided. After the sessions SAP CRM project support will be provided. CV preparation will be done with the ongoing clients. We are maintaining the Blogs for every course which will have the blogs related to new concepts.

About the Trainer:

SAP CRM Online training will be provided by real time certified consultant. Overall experience of trainer is 7 years. Trainer is having good experience in corporate training. Trainer is an expert in implementation projects and support projects. In the training real time scenarios will be covered which helps the job seeker to handle the projects easily.

Who is Eligible:

Any Graduates/Post Graduates are eligible.
Anyone having knowledge in Data Warehousing technologies.
Any technical background consultants are eligible to learn SAP CRM Online training

To Know More about SAP CRM Online Training visit our

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